Payment and Delivery Info

IMPORTANT: Please check your order immediately upon receipt.

Order errors: Errors reported within 30 days of shipment will be corrected. After that time all orders will be considered complete, and no adjustments will be made.

Returns and cancellations: No returns except damaged goods (we will send a replacement). No cash refunds. No returns after 30 days. Please contact us at storehelp@schooltheatre.org before returning any items.

Backorders: You will be notified if any items are backordered. They will be shipped as soon as possible. Contact us to cancel that portion of your order.

Prices: Prices are subject to change without notice.

Important information about payment types and how they affect your transaction processing.

All transactions you submit during the same session will be on the same invoice when you complete the checkout process. Always print two (2) copies of your invoice. Send one (1) copy with your check or purchase order to avoid processing delays, and keep a copy for your records. Please submit only one (1) payment or purchase order per invoice.

Paying by check?

Your transactions (including those requesting rush service) will not be processed until full payment has been deposited through EdTA's banking institution and forwarded, along with a copy of the matching invoice to the EdTA National Office. Mail the check and a copy of your invoice to the PO box address on the invoice.

Paying by credit card?

We accept MasterCard, Visa, Diners Club, and American Express. Your credit card will be charged once the EdTA National Office reviews and authorizes the virtual invoice created for your online transactions. Credit card transactions are reviewed and authorized the business day following submission. There is no need to send a copy of your invoice to the National Office. Please keep a copy for your records.

Submitting a purchase order?

Notice: only active ITS troupes may submit purchase orders.
Your transactions (including those requesting rush service) will not be processed until the EdTA service center receives a copy of your invoice and a copy of the official school purchase order document, complete with P.O. number and administrator signature. A P.O. number alone is not sufficient for processing. For fastest service, fax your documents to EdTA at 513.421.7055. Be sure the amount of the purchase order either matches or exceeds the balance due on the invoice. EdTA will process your transactions and mail you a copy of the invoice referencing the P.O. number. Make a copy of the invoice for your records and submit the original invoice to your school's business office ASAP to arrange payment by check or credit card. Payment is due 30 days from the invoice date. If the organization issuing the P.O. is on credit hold for collection issues, EdTA will not accept purchase orders, and pre-payment by check or credit card will be required.

Important shipping and rush service information that may affect the delivery of your items. (Does not apply to processing new individual EdTA memberships)

Standard shipping details

EdTA normally ships non-rush-service items within three (3) weeks from receipt of: A) a successful online credit card order and payment or B) a fax or email copy of the invoice accompanied by an official purchase order document for the full amount of the transaction. Delivery may take up to four (4) weeks between April 15 and June 15. Usually materials are shipped via standard USPS mail or UPS delivery. See "Needed-by date" details for additional information. Failure to include a copy of your invoice or errors in your payment or purchase order will delay processing.

Rush service ($50/$55/$70) details

The rush service fee for online transactions is $50 ($55 for trophy store orders) in addition to applicable standard shipping/handling fees. The rush service fee for paper forms is $70 in addition to applicable standard shipping/handling fees. Rush delivery is guaranteed within five (5) business days for transactions that include and pay for rush service. Day one (1) is the business day after the EdTA National Office receives: A) a successful online credit card order and payment authorization (credit card transactions are reviewed and authorized the business day following submission) or B) a fax or email copy of the invoice accompanied by an official purchase order document for the full amount of the transaction. Failure to include a copy of your invoice or errors in your payment or purchase order will delay processing. Important: Rush service is not available for payment by check or for P.O. documents submitted by mail. Rush service may not be available for some transactions and products. See the Thespian (or Junior Thespian) Troupe Handbook for full details.

Needed-by date

We will make every effort to meet the delivery date you request at checkout using the shipping and service options you select. However, providing a date does not guarantee delivery by that date. Allow three (3) weeks for standard delivery. Between April 15 and June 15, delivery may take up to four (4) weeks. Rush delivery is guaranteed within five (5) business days for transactions that include and pay for rush service. Day one (1) is the business day after the EdTA National Office receives: A) a successful online credit card order and payment authorization (credit card transactions are reviewed and authorized the business day following submission) or B) a fax or email copy of the invoice accompanied by an official purchase order document for the full amount of the transaction. Failure to include a copy of your invoice or errors in your payment or purchase order will delay processing. Important: Rush service is not available for payment by check or for P.O. documents submitted by mail. Rush service may not be available for some transactions and products. See the Thespian (or Junior Thespian) Troupe Handbook for full details.
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NEED HELP?

Please contact our service center by phone at 513-421-3900 Monday – Friday 8:30 a.m. to 5:00 p.m. Eastern or by email at memberhelp@schooltheatre.org.